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Customer Success Manager

Remote · AmericasFull-timeMid$85k – $110k

Apply for this role

Applications are reviewed on a rolling basis. We aim to reply within 5 business days.

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Or email careers@daypilot.io

About This Role

You'll own a portfolio of enterprise accounts, ensuring customers unlock maximum value from DayPilot and grow with us over time.

What You'll Do

  • Own a book of business of 40–60 enterprise accounts
  • Conduct quarterly business reviews and success planning
  • Drive adoption across customer organisations through training and workshops
  • Identify expansion opportunities and partner with sales on upsell
  • Be the voice of the customer internally — surfacing feedback to product and engineering

What We're Looking For

  • 3+ years in Customer Success at a B2B SaaS company
  • Experience managing enterprise accounts ($50k+ ARR)
  • Strong presentation and executive communication skills
  • Comfort with CRM tools (HubSpot, Salesforce) and CS platforms
  • Data-driven approach to health scoring and churn prevention

Nice to Have

  • Experience with project management or productivity tools
  • Prior experience at a PLG company
  • Spanish or Portuguese language skills

Our Stack

HubSpotGainsightLoomNotionSlack

Our Hiring Process

01

Apply

Submit your application. No cover letter needed — just a short intro about yourself and why DayPilot.

02

Screen

30-minute video call with our recruiting team. We'll tell you everything about the role and the team.

03

Interview

2–3 focused conversations with your future teammates. No trick questions or live coding puzzles.

04

Offer

You'll receive a detailed offer letter with full compensation transparency. We move fast from decision to offer.

Benefits & Perks

Fully Remote

Work from anywhere in the world with flexible hours.

Health & Wellness

Top-tier health, dental, and vision — plus a $500 wellness stipend.

Equity for Everyone

Every full-time hire receives meaningful equity in DayPilot.

Home Office Budget

$1,500 to set up the workspace you deserve.

Team Retreats

Twice-yearly offsites to connect, align, and celebrate wins.

Learning Stipend

$1,000/year for courses, books, and conferences.

Fully Remote

This role is open worldwide. We're async-first and trust our team to work in ways that suit them best.

Ready to apply?

Join us in building the future of work

Send your application and a short intro — we review every one personally.

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